Location :  Andheri, Mumbai

Qualification : HSC

Experience : 0.6-15 years

JOB SUMMARY

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DUTIES AND RESPONSIBILITIES

• To convert all enquiries into appointments
• To Call up Inquiry Follow ups and No Visits
• Calling Non Registered clients
• Calling Renewal clients
• Follow up with Missed Appointments
• Cold Calling the Database to maximize capacity utilization
• Schedule Appointments
• Preparation of MIS

Why work at Health Total?

• The most renowned and respected organization in the health and wellness industry in India
• Opportunity to work with top medical experts and nutritionists under the tutelage and training of renowned Nutritionist, Columnist, Author and Founder Director of Health Total—Anjali Mukerjee
• Continually grow with the organisation
• Exposure to a vast, exclusive and varied client base across India
• A safe, motivating environment to work in

Desired profile

• Graduate or higher
• Strong sales and customer service attitude and experience
• Strong communication skills in English, Hindi, Marathi
• Knowledge of MS word and Excel.
• Working in Healthcare services in a similar position will be an advantage.
• Resolving customer queries.
• Be able to drive monthly targets for centre
• Strong convincing and counselling skills
• Competently handling centre and proactively addressing challenges
• Willingness to continually learn and grow
• Willingness to work in a team, as a team
• Must be open to occasional changes in location

Role & responsibilities

• Responsible for business deliverables for driving sales and achieving business targets
• Responsible for the supervision, direction and coordination of the day-to-day operations at the centre
• Planning and coordinating daily work assignments and operations
• Handling front desk activities
• To constantly monitor the level of service quality at the centre and devise strategy to improve any shortfalls
• To ensure client satisfaction and maximize sales
• To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clients
• Ensuring doctors and nutritionists follow stipulated best practices
• Ensure all documentation, record keeping is completed by self and the team
• Coordinating all aspects of patient care with the appropriate team members
• To interact with patients/clients visiting at the centre and make them comfortable
• Ensuring quality service to each client
• To motivate the team for daily and monthly targets & maintain discipline amongst team
• Monitoring and maintaining high standards of service and hygiene.
• Managing and regulating stocks and supplies—of herbs and nutritional foods.
• Checking and securing cash receipts.
• Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.
• Budgeting to ensure maximum profitability of the operation.
• Escalating requests for repairs and other centre needs/issues
• Ensuring client satisfaction by providing fast and efficient service
• Work honestly and sincerely towards achieving the targets of the organization
• Ensure regular maintenance of doctor and nutritionists cabins.
• Ensure the clinic has all regulatory permits and certifications as required.

Location: Delhi, Mumbai, Pune, Bangalore
Timings: 10 am to 7 pm
Weekday off: Monday
Languages known: English, Hindi, Marathi

Why work with Health Total?

• The most renowned and respected organization in the health and wellness industry in India
• Opportunity to work under the tutelage and training of renowned Nutritionist, Columnist, Author and Founder Director of Health Total—Anjali Mukerjee
• Continually learn new treatment regimen and technologies, such as Nutrigenomics, Nutraceuticals, etc. and grow with the organization
• Exposure to a vast, exclusive and varied client base across India
• A safe, motivating environment to work in

Desired profile

• MD or BHMS degree
• Minimum experience: 1 year
• Strong communication skills in English, Hindi, Marathi
• Keen diagnostic ability and managing medical complexities
• In-depth knowledge of homeopathic principles and remedies
• Strong clinical experience. Resolving customer queries.
• Strong communication, convincing and counseling skills
• Decision-making, competently handling patient queries and proactively addressing challenges
• Willingness to work in a team, as a team
• Must be open to occasional changes in location within Mumbai
• Willingness to continually learn and grow

Role & responsibilities/Job description

• Providing homeopathic consultation to patients
• Connecting with patients, taking history, clinical examination, and prescribing
• Take complete details of investigation and treatment completed by patient
• Follow all medicinal protocols and prescribe medicines
• Analysis and evaluation of unique cases
• Attending to queries of patients/clients and resolving the same
• Counseling patients on how to take medicines
• Follow up with clients and assess health progress
• Should have extremely good patient counselling skills
• Consultation and dispensing of medicines to the patients in the centre
• Work cohesively with the team at the centre
• Should be open to occasional changes in location within Mumbai
• To achieve the individual targets for every month

Location: Delhi, Mumbai, Pune, Bangalore
Timings: 10 am to 7 pm
Weekday off: Monday
Languages known: English, Hindi, Marathi

Why work with Health Total?

• The most renowned and respected organization in the health and wellness industry in India
• Opportunity to work with top medical experts and nutritionists under the tutelage and training of renowned Nutritionist, Columnist, Author and Founder Director of Health Total—Anjali Mukerjee
• Continually grow with the organization
• Exposure to a vast, exclusive and varied client base across India
• A safe, motivating environment to work in

Desired profile:

• MBA – HR / Graduate or higher
• Knowledge of MS word and Excel.
• Minimum – 2 years of Experience.
• Resolving Employee Quires.
• Recruitment is a must
• Worked on Different Portals for Recruitment.
• Out of the Box thinker for Hiring & Sourcing
• Strong convincing and counselling Skills
• Willingness to continually learn and grow
• Willingness to work in a team, as a team

Roles And Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Responsible for the life cycle of the employee
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Location: Mumbai

Timings: 10 am to 7 pm

Week Off : Sunday

Languages known : English, Hindi, Marathi

Why work with Health Total?

• The most renowned and respected organization in the healthcare and wellness industry in India
• Opportunity to work in a health tech environment which is performance driven and process – efficient learning organization.
• Constantly learn new techniques in sales, operations, marketing, technology, managerial skills and leadership for internal growth with the organization
• Opportunity to service a vast, exclusive and varied client base across the region
• A fast growing, respectful and delightful environment to work in

Desired profile:

• Should have worked in digital marketing in healthcare, beauty, fitness, & wellness retail.
• Should have 2-3 years of work experience in the Marketing industry as a Digital Marketing Coordinator, or a similar role (Corporate and Agency)
• Should be a proactive and problem solver
• Should have Basic knowledge of SEO, SEM, and email marketing tools
• Should be self-driven, passionate about his/her work, and demonstrate high commitment & energy consistently
• 2-3 years of work experience in the Marketing industry as a Digital Marketing Coordinator, or a similar role (Corporate and Agency)

Roles And Responsibilities:

• Manage website as a key marketing and communications tool. Co-ordinate with web developer Content, and communications team
• Monitoring and collating SEO reports, flashing reports and analyzing business from the marketing activity
• Co-ordinate and manage various Social Media platforms for the brand.
• Co-ordinate with response and Lead management team
• Co-ordinate with the creative team for content in line with the brand philosophy

Education:  Any Graduate/Post Graduate (In Management or Marketing) with relevant experience in digital and offline marketing.

Skills

• Business-to-Consumer (B2C)
• SMS & E-mail marketing
• Vendor & Client Communication
• Business Reports

Location: Andheri Head Office

Reporting to: COO

Timings: 10 am to 7 pm

Week Off : Sunday

Experience: 2-4 years

Languages known : English, Hindi, Marathi

Why work with Health Total?

• The most renowned and respected organization in the health and wellness industry in India
• Opportunity to work under the tutelage and training of renowned Nutritionist, Columnist, Author and Founder Director of Health Total—Anjali Mukerjee
• Continually learn new treatment regimen and technologies, such as Nutrigenomics, nutraceuticals, etc. and grow with the organisation
• Exposure to a vast, exclusive and varied client base across India
• A safe, motivating environment to work in

Desired Profile

• BSc. Food & Nutrition and/or higher from reputed institute
• Minimum experience: Fresh graduates
• In-depth knowledge of food and nutrition
• Should be able to guide clients about nutritional requirements, recipes and meal planning as per body type
• Strong communication and counselling skills
• Willingness to work in a team, as a team
• Must be open to occasional changes in location within Mumbai
• Willingness to continually learn and grow

Role & responsibilities

• To do the analysis for Body Mass index, body fat percentage, ratio of waist to hip and inform about the ideal body weight to the client.
• Counseling clients and guiding them on a nutritional program as per their requirements and health goals.
• Ensuring all doubts/queries are cleared as per the food plan is concerned.
• Making Diet plans for the clients
• Regular monitoring of the clients program
• Actively maintaining effective client relationship.
• Follow up with clients and assess progress with achieving targeted weight goals and health improvements, and fix follow up appointments
• Checking and regulating stocks of health foods at the centre.
• Recommending in-house health foods and guiding clients on how to take them
• Supporting centre manager and doctors at the centre and work cohesively with them towards achieving monthly targets
• Counselling the client and continuously educate on how to improve health
• Along with doctor and centre manager recommend upgrades and renewals to clients
• Participate in ongoing training to upgrade knowledge base and skills

Location: Delhi, Mumbai, Pune, Bangalore

Why work with Health Total?

• AMHT is a 3 decade old name in the Health & Wellness industry, with the founder being closely associated with Femina Miss India as the Official Dietician and Nutritionist and various other prestigious associations in her career span. We are the leaders in providing wellness and nutrition advice and health plans to our clients with the use of cutting edge technology along with the use of Homeopathy, Ayurveda and Nutrigenomics. We are a 53 center strong establishment with our areas of operation including the cities of Mumbai, Delhi, Bangalore and Pune and E-com network with an outreach domestically and globally. We have a workforce of 518 employees who are a mix of the best Doctors, Nutritionists, Sales staff, Corporate staff, etc.
• The Cluster Head is responsible for all the centers in a single city that report to her/ him. Each Cluster Head is given 4 or 5 centers in their city to manage, as decided by the City Head and Management.
• The Cluster Head is required to visit the centers under her/ him to check on the activities at the center, address complaints/ grievances of the staff and manage overall smooth running of activities at the centers reporting to them.
• The Cluster Head reports to the City Head, who reports to the Management.
• It is required by her/ him to monitor daily, weekly, monthly activities at various centers and submit bi-weekly updates (after discussion with the City Head) to the management regarding their sales numbers achieved, against the targets set by the management, in consultation with the City Heads and Cluster Heads at the start of every month.
• It is required by her/ him to notify the City Head (or take care themselves in the absence of a City Head) of any recruitment vacancies, staffing requirements, admin related issues, stock and inventory requirements, client servicing, updation of ERP and other links in co-ordination with the concerned teams, after appropriate approvals from their Reporting Authorities.
• They are required to be passionate, strong headed, focussed individuals with a flair for team management and sales.

Roles And Responsibilities:

-Responsible for Business deliverables:

• The Cluster Head is responsible for creation of P&Ls for their respective centers under them.
• The Cluster Head for each city is responsible for delivering Sales and Customer Acquisition numbers as specified by the management from time to time
• The Cluster Head for each city is responsible for monitoring the delivery of excellent customer service at each centre under them and following up with clients for end to end after sales service
• The Cluster Head of each city is responsible for delivering Business Metrics in line with the Corporate strategy at AMHT

-Planning & Implementation:

• Each Cluster Head is responsible for sales generation, building a new customer base and ensuring successful implementation of sales & Customer Acquisition Strategy.
• Each Cluster Head is responsible for regional marketing activities & building local media relations (in partnership with Digital Marketing),
• Each Cluster Head is responsible for operations at each center reporting to them & customer experience across all touch-points at these centers.

-Strengthening Business Operations of the Region:

• Each Cluster Head is responsible for leading, managing and taking full accountability of all operational activities of Centres that report directly to them.
• Each Cluster Head is responsible for regular Training, re-training & Certification for Excellence to ensure better Customer Care / Medical / Operational Efficiencies.
• Each Cluster Head is responsible for working in coordination with the City Head/ Doctors/ Nutritionists/ Center Managers for delivering excellent Customer experience & medical results/ quality.
• Each Cluster Head is responsible for creating a supportive, exciting & enriching professional environment for all employees who report to her/ him directly.

-Salary & Benefits:

• Commensurate with industry standards. Decided by the management on the basis of qualifications and skills possessed by candidate. Eligible for Fixed component and Incentives (as per the structure decided by AMHT).

Location

-Employment type:

• Contractual

Duration

• Contract drawn for 1 year. Subject to revision every year at the discretion of the Management.